Public Awareness Program Effectiveness Research Survey (PAPERS)
The data collection methodology used for the PAPERS program is designed to maximize the amount of data collected while minimizing any measurement error from the survey responses – all in a manner that is most respondent-centric for survey respondents and budget conscious for program participants.
For the Affected Public, direct mail methodology is used, with an option to participate using an online instrument.
For the three Additional Audiences (i.e., Emergency Officials, Public Officials and Excavators), a telephone methodology is used.
To provide the most accurate and robust survey results, the desired sampling frame for the Affected Public and Additional Audiences are based on the database used to fulfill an operator's pipeline awareness campaign. With this information, a sufficient number of potential respondents are randomly selected to complete the survey.
The determination of sample size depends on the size of the operator and the number of completed responses desired. A minimum target quota, designed to provide sufficient levels of precision to draw conclusions regarding the levels of effort and success in meeting the regulatory requirements of RP1162, has been developed and applied. Nevertheless, given the best-in-class methodology, the vast majority of participants in the PAPERS program exceed these minimum target quotas (often by levels of 2x, 3x, or 4x+).
The PAPERS sampling structure also allows for oversampling in case a participating operator wants to obtain additional completes for either specific target areas or across the entire pipeline.
The PAPERS program allows quantifiable measurements over time so that participating pipeline operators have a tool to help understand successes or barriers of the instituted programs. Using a secure reporting portal, companies can review their individual survey results in the form of compliance metrics, including national, regional and other peer group-based benchmark comparisons in order to assess awareness metrics for each of the target survey audience groups.
Companies can apply the findings from the PAPERS program to guide any future improvements in the company's public awareness program.
In order to fulfill the objective of providing conclusions and recommendations, an Aggregate Report will be produced displaying the results of all study metrics to identify key findings, trends, and implications across companies.
This cross-company report will fulfill two objectives. First, it will provide a set of universal themes that should be considered for public awareness policy making purposes. Second, it will provide a proper context for understanding and differentiating the results obtained at the individual company level.
To support this Aggregate Report, multiple telephonic briefings with the participating companies to review the findings will be conducted, designed to "connect the dots" between the results, actions, and improved public awareness.
Using the Aggregate Report findings as a guidepost, Company-Specific Reports will be provided. This report will provide operator-specific results for both the current year and trended over time and benchmarked against the industry. This report will contain operator-specific key findings, trends, and implications which will be shared during a 90-minute telephone or on-site briefing.
In order to assist with PHMSA's reporting compliance, a Compliance Report will be produced for each participating pipeline company.
This report will contain the findings that directly address the Liquid (195.440) and Gas (192.616) Pipeline Public Awareness PHMSA reporting requirements (with the 195.440 and 192.616 language being linked to the relevant results). If available, the most recent two years of historical data will be included in this report to illustrate trending.
This Compliance report will also provide ready-made draft responses to PHMSA Form 21 Questions 18 – 21 to help operators save time and accurately communicate PAPERS results during regulatory inspections.
The report structure is static across all participating companies and will contain just the participating company's results.
Boardwalk Pipeline, LP
BP Pipelines North America
CHS Inc.
Colonial Pipeline
Enbridge
Enterprise Products
Explorer Pipeline
Exxon Mobil Pipeline Co.
Kinder Morgan
LOOP / LOCAP LLC
Magellan Midstream Partners
Marathon Pipe Line LLC
Pembina
Phillips 66 Pipeline LLC
Plains All American Pipeline LP
TC Energy
BP Pipelines North America
Centurion Pipeline, L.P.
CHS Inc.
Colonial Pipeline
Enable Midstream Partners, LP
Enbridge
Energy Transfer
Enterprise Products
Explorer Pipeline
Exxon Mobil Pipeline Co.
Kinder Morgan
LOOP / LOCAP LLC
ONEOK, Inc.
Pembina Pipeline Corporation
Phillips 66 Pipeline LLC
Plains All American Pipeline, L.P.
Portland Pipe Line Corporation
Magellan Midstream Partners
Marathon Pipe Line LLC
Shell Pipeline Company LP
Williams
Boardwalk Pipeline Partners, LP
BP Pipeline North America, Inc.
CHS Inc.
Colonial Pipeline Company
Enable Midstream Partners
Enbridge
Energy Transfer
Enterprise Partners Operating LLC
Explorer Pipeline
ExxonMobil Pipeline Company
Kinder Morgan
LOOP LLC / LOCAP LLC
Magellan Midstream Partners
Marathon Pipe Line
Pembina Pipeline Corporation
Phillips 66 Company
Plains All American Pipeline
Shell Oil Companies
Wolverine Pipe Line Company
BP Pipelines NA
Buckeye Partners, L.P.
Chevron Pipe Line Company
CHS Inc.
Colonial Pipeline
Enbridge Energy Partners
Energy Transfer
Enterprise Partners Operating LLC
Explorer Pipeline
ExxonMobil Pipeline
Interstate Energy Co.
LOOP, LLC
Magellan Midstream Partners
Marathon Pipe Line LLC
Oneok Partners
Phillips 66
Plains All American Pipeline LP
Portland Pipe Line Corp.
SemGroup
Shell Pipeline Company LP
Wolverine Pipe Line Co.
Colonial Pipeline
Boardwalk Pipeline Partners
Enbridge
Enterprise Products
Explorer Pipeline
ExxonMobil Pipeline
Kinder Morgan
LOOP LLC
Magellan Midstream Partners
Marathon Pipe Line LLC
Plains All American Pipeline LP
Interstate Energy Co.
Sunoco Pipeline L.P.
Spectra Energy
Wolverine Pipe Line Co.
BP Pipelines North America
CenterPoint Energy
Chevron Pipe Line Company
Colonial Pipeline
Energy Transfer/Panhandle Energy
Enbridge
Enterprise Partners Operating LLC
Explorer Pipeline
ExxonMobil Pipeline
Kern River Pipeline
LOOP LLC
Magellan Midstream Partners
Marathon Pipe Line LLC
Oneok Partners, LLC
PG & E
Phillips66 Pipeline LLC
Plains All American Pipeline LP
Portland Pipe Line Corp.
PPL Interstate Energy Co.
SemGroup Corp
Shell Pipeline Company LP
Spectra Energy
Suncor Energy
Sunoco Pipeline LP
Wolverine Pipe Line Co.
BP Pipelines NA
Centerpoint Energy Gas Transmission
Colonial Pipeline
ConocoPhillips
Dixie Pipeline Company
Enbridge
Enterprise Crude Pipeline LLC
Enterprise Products Operating LLC
Explorer Pipeline
Gulf Crossing Pipeline Co.
Gulf South Pipeline Co. LP
Kinder Morgan
Koch Pipeline Company
LOOP
Marathon Pipe Line
Nustar Energy LP
Pacific Gas & Electric Co.
Panhandle Energy
Plains All American Pipeline LP
PPL Interstate Energy Co.
Spectra Energy
Texas Gas Transmission LLC
Buckeye
Center Point Energy
Chevron
Colonial
CononcoPhillips
Countrymark
Dixie
Enbridge
Enterprise
Explorer
ExxonMobil
Kern River
LOOP
Magellan Midstream Partners
Marathon
Oneok Partners
Panhandle Energy
Plains Pipeline
Portland Montreal Pipeline
PPL Interstate Energy Co.
SemGroup
Shell
Suncor
TEPPCO
TransCanada
Wolverine Pipe Line Company
BP
Buckeye
Chevron Pipeline
Colonial
Conoco Phillips Pipeline
Enbridge Energy Partners
Explorer
ExxonMobil Pipeline
Gulf South
Kinder Morgan Pipeline
Koch Pipeline
Marathon Petroleum
Marathon Pipe Line Co.
Magellan Pipeline Company
Pacific Gas & Electric Co.
PG & E
Plains All American
PPL Interstate Energy Co.
Spectra Energy USA
Suncor Energy Pipeline
Texas Gas Transmission
TransCanada
For additional information or to register for 2023 PAPERS please contact Crystal Harrod or Sam Minifie.
The PAPERS program provides robust, uniform, and cost-effective mechanism for satisfying all of the requirements of the Program Evaluation section of RP 1162.
Click to download the 2023 sign-up form for further details
Sign-up form (PDF, 38Kb)Base Product Cost | 10 Large /3 Small | 15 Large / 5 Small | 20 large / 6 Small |
---|---|---|---|
Total Cost Per Small Company 1 | $32,885 | $29,934 | $28,487 |
Total Cost Per Large Company 2 | $53,824 | $47,893 | $45,708 |
1 Small Company ≤ 500 miles of total pipeline
2 Large Company > 500 miles of total pipeline
Optional Features Costs | Small/Large Company |
---|---|
Custom company-specific ranking report | $1,117 |
Custom company-specific reporting (PowerPoint report and Microsoft Teams or join.me briefing) | $5,165 |
Custom company-specific reporting (PowerPoint and on-site briefing) | $6,952+ travel expenses |
Oversampling of Affected Public (per 25 additional completes) | $1,420 |
Oversampling of Public Officials (per 1 additional complete) | $58 |
Oversampling of Emergency Officials (per 1 additional complete) | $48.67 |
Oversampling of Excavators (per 1 additional complete) | $98.55 |
Operators looking to meet the requirements of the Program Evaluation section of RP 1162 can utilize PAPERS - a robust, uniform, and cost-effective program – as part of these efforts.
PAPERS is designed for transmission pipeline companies.
The results from this study will enable participants to answer key questions posed as part of RP 1162, such as:
The answers to these key questions will help a company determine where and how its public awareness program can be improved. The PAPERS program provides each company with its own results and the aggregated results of all other companies participating in the same survey round. The two data sets allow companies to compare their individual performances against an "industry" average.
Depending on company size, a minimum of either 400 or 235. These target quotas were designed to provide sufficient levels of precision to draw conclusions regarding the levels of effort and success in meeting the regulatory requirements of RP1162. Given the best-in-class methodology, the vast majority of participants in the PAPERS program have historically exceeded these minimum target quotas (often by levels of 2x, 3x, or 4x+).
PAPERS is conducted every two years and was fielded in 2007, 2009, 2011, 2013, 2015, 2017, 2019 and 2021. The 2023 PAPERS study is scheduled to be fielded in August, 2023.
Operators interested in participating in the 2023 PAPERS program should contact Crystal Harrod or Sam Minifie as soon as possible. The deadline for participation is April, 2023.
API, LEPA and INGAA developed and support the PAPERS program. Customer Care Measurement & Consulting (CCMC), a survey research firm with over 40 year of experience, has administered the PAPERS study since 2009.
Companies interested in participating in future surveys should contact Crystal Harrod (202-682-8492 or harrod@api.org) or Sam Minifie (202-682-8407 or MinifieS@api.org). They can provide information about how the program works, including services offered and costs.